Cancellation & refund policy

Last updated: 2 November 2026

This policy covers payments made to Boom In Technologies for Boom In Certify.

Cancelling a subscription

• You can cancel at any time by emailing madhav@boomintechnologies.in or, if you use autopay, by turning autopay off on your Billing page.
• Cancellation takes effect at the end of the month you have already paid for. You can keep creating certificates until then, and you will not be charged again.
• There is no cancellation fee.
• Certificates you have already issued keep working after cancellation, so your students can still download them.

Refunds

• Monthly plan: we do not refund a month that has already started, or a part of a month.
• One-time setup fee: fully refunded if you cancel before we start setting up your certificate designs. Once setup work has started it is not refundable.
• Extra certificates: billed for certificates already created, so not refundable.
• Duplicate or wrong payments: if you were charged twice, charged the wrong amount, or money was taken but the payment failed, we refund the extra amount in full.
• Our mistake: if the Service could not be used for a long period because of a fault on our side, contact us and we will offer a fair refund or credit.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay. We start the refund within 5 working days of approving it. Your bank or card company may then take 5–7 working days to show it.

How to ask

Email madhav@boomintechnologies.in with your institute name and invoice number. Unresolved issues can go to our grievance officer (see Contact us).